Information Required for booking
We require a valid credit card number to hold ANY appointment. As a courtesy to other clients looking for availability, no appointments can be held for any guests without it being secured with a valid credit card number (or a credit card on file). There are no exceptions to this policy. Please have your full name, phone number and/or email address ready at time of booking as well.
For those clients who do not wish to supply a credit card to secure their booking, or who are unsure if they are able to make their desired appointment time, we would encourage you to simply “walk in” at your leisure. We are always happy to accommodate our “walk ins” with the next available stylists.
For our repeat guests, all credit card numbers will be stored in your profile, fully encrypted and hidden from our view, only to be used for securing future bookings (and for future charges at your discretion).
Late Arrival, Cancellations and No Show policy
Please arrive 5 minutes prior to your appointment to allow for check-in. If you are more than 15 minutes late for your appointment, we reserve the right to reschedule your appointment according to our stylist availability.
We require 24 hours notice for all cancellations and changes. Clients are free to change or cancel their appointments with us, at no charge up until 24 hours prior to their appointment times. Any cancellation or change within 24 hours will incur a $25 fee. Any client that does not show up for an appointment without any prior notice or cancellation will be charged the full value of the scheduled service. We reserve the right to immediately charge clients credit cards for change fees and no show appointment fees, with no exceptions.
Changes and cancellations must be made verbally, over the phone, during our normal business hours, with our receptionist, or thru email with our online booking system. Leaving a message on our machine outside of normal business hours will not be considered notice of change or cancellation.
Hair Service Policy
If for any reason a client is dissatisfied, we will gladly adjust the service within seven (7) of the original appointment at no additional charge .
Color and extension services require a consultation and 50% deposit. If your hair is Natural, please be advise that your hair must be straightened to get a haircut or a trim.
After weave or braids removal , hair must be completely detangled before any service is render or a minimun of $60 will be charge.